After Sales & Service

Online Booking

Every Harkin product comes with a limited period warranty and with an assured After Sales Service and Customer Support. We value and are grateful to the trust placed in us by our customers and their purchase decision. The Customer Care team is dedicated to provide class leading Customer Support and After Sales Service to ensure that the promised value and delight are delivered to our esteemed customers. Harkin provides a dedicated Toll-Free number supported by On-site home repair service throughout India. The customer can reach Harkin to report any problem that is faced with a product, vide the below.

Process:

  1. End Customers can call the Toll-Free number and explain the product related issue or general queries or Demo request to the helpline executive.
  2. After understanding the query, the executive will either assist to telephonically resolve the complaint or register a complaint for product related issue by generating a Booking ID for “Home Service” eligible complaints subject to calling customer pin code is serviceable as per Harkin records.
  3. Products currently eligible for “Home Service”: Electrical pressure cookers, Air Fryers, Vacuum cleaners.
  4. Select products are eligible for Demo”: Electrical pressure cookers, Air Fryers, Vacuum cleaners.
  5. For “Home Service” a service technician from the nearest Harkin authorized service provider will visit you to check your product and advise you accordingly.
  6. In case repairs are required, the technician will give you an estimate of time and price (if not covered by warranty). For availing the warranty service, provide the Purchase invoice and Warranty card to the visiting technician. The warranty period and terms & conditions are as per defined in the warranty card of your product.
  7. After resolving your issue, the technician will close your complaint on our central service system.

Register an online complaint:

You can also register a compliant online by submitting the details online. This complaint will be handled in the same manner as a call to Toll-Free number is handled as mentioned above. Also you will shortly receive a follow up call from our customer care. The calling executive will provide a solution to your problem and guide on the next steps, if needed:

 
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